Operations Manager

4 - 9 Years

Job Description

Roles & Responsibilities:

  • Ensure smooth functioning of all healthcare operations in the assigned hospital.
  • Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
  • Handling the revenue of the hospital.
  • Ensure smooth functioning of the assigned branch.
  • Tracking branch performance.
  • Focus on patient satisfaction and quality.
  • Credit billing status to be monitored. Pending ALs to submission of bills.
  • Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
  • Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
  • Report to be submitted to Management.
  • Giving On Job training to Counselors, Patient care associates.
  • Random Counseling.
  • Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
  • Interaction with Doctors about Targets, High Value Cases & Procedures.
  • Co-ordination with Surgeons.
  • Attending to patient Complaints of your zone & speaking to them personally.
  • Prepare monthly tour plan and submit for approval.
  • Daily and monthly report with summary of area with explanation.
  • Define and drive Standard Operating Procedures for service excellence.

Salary: Not Disclosed by Recruiter

Industry:Medical / Healthcare / Hospitals

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Dr.Agarwal's Eye Hospital Ltd

View Contact Details+

Recruiter Name:Suhasini

Contact Company:Dr.Agarwal's Eye Hospital Ltd

Reference Id:Operations1234