Telephone Operator

2 - 5 Years

Job Description

Answers incoming calls.
Knowledge of operating the EPABX /fax Answering queries / calls and taking messages( telephone etiquette).
Directs call to the departments through the switchboard or EPABX system.
Places outgoing calls.
Follow up with old Patients.
Receives Patients messages and deliver the same to the Department.
Provides information about Hospital services to Patients.
Understand the telephone operator board or EPABX switchboard operations.
Assists in reporting telephone equipment or service complaints and problems.
Following telephone etiquette (! Must read).
Trains or assists wit training new telephone operators in performance of job duties.
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Keep records of calls placed and received by all departments and recording the call charges.
Setup conference calls in different locations and time zones.
Update directory information on the front office software.
Provide relay service for hearing-impaired guests.
Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Salary: INR Best In Industries

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Fluent English
Must having graduate.
candidate should known to speak Hindi, kannada, malayam.


Doctorate:Doctorate Not Required

Company Profile

Dr.Agarwal's Eye Hospital Ltd

Dr.Agarwal's Eye Hospital Ltd

Dr. Agarwal Group of Eye Hospital's was started in 1957 and incorporated in 1994. The Hospital has always been at the forefront of every medical advancements in the field of ophthalmic care in the world and has several firsts to its credit. Currently we have 61 hospital in India and 13 hospitals in different African Countries. We are aggressively expanding with a mission of 150 centers across India & International in the next three years.
View Contact Details+

Recruiter Name:Karthik HR

Contact Company:Dr.Agarwal's Eye Hospital Ltd




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